Refund Policy

Overview

Unless otherwise specified in this policy or mandated by applicable law, all purchases are final, non-refundable, and non-exchangeable.

1. Money-Back Guarantee Terms

If you purchased directly through our website and the money-back option was offered at checkout, you may be eligible for a refund by meeting the following criteria:

Eligibility Requirements

• Contact Deadline: Reach out to us via email at info@golive.mobi within 30 days of your purchase and before your subscription period ends.
• Program Compliance: You must have consistently followed the program for a minimum of 14 consecutive days.
• Supporting Evidence: Include a screen recording or screenshots of your workout progress history with your refund request to verify compliance.

Review Procedure

• We will evaluate your request and inform you via email whether it has been approved.

Key Clarifications

• A full refund under the "Money-Back Guarantee" is granted only if all listed conditions are met.
• This guarantee does not cover:
  • Personal Dissatisfaction: Disliking the product or unmet expectations.
  • Billing Misunderstandings: Unexpected charges, trial-to-subscription conversions, auto-renewals, or paid service assumptions.

2. Standard Refund Guidelines

• Unless you meet the above criteria or applicable law requires otherwise, paid fees are non-refundable and non-exchangeable.

Region-Specific Refund Policies

United States (California Residents)

• California residents may cancel their purchase by midnight of the third business day post-purchase for a full refund.

European Union Residents

• Right to Cancel: EU customers have 14 days to withdraw from a contract without reason or cost.
  • The withdrawal period ends 14 days after the purchase date or, for free trials, from the trial's start.
• Cancellation Process:
  • Notify us of your withdrawal decision via email at info@golive.mobi.
  • A model withdrawal form is optional but not required.
  • Ensure your withdrawal notice is sent before the 14-day period expires.
• Refund Details:
  • We will refund all payments promptly, no later than 14 days after receiving your withdrawal notice.
  • Refunds will use the original payment method unless otherwise agreed, with no additional fees.
• Exceptions:
  • If you consented to begin services during the withdrawal period and acknowledged losing your withdrawal right, refunds are not available for digital content (unless faulty) and are proportional for digital services.
  • We will provide a durable medium confirming your consent and acknowledgment.

Brazil Residents

• Per Brazilian Consumer Protection Law, you may cancel your purchase within 7 calendar days from the purchase date, no reason required.
• Upon exercising this right, we will issue a full refund promptly via the original payment method, unless otherwise agreed.

3. How to Request a Refund

If eligible for a refund under this policy or applicable law, please follow these steps:

App Store Purchases

• Refunds for App Store subscriptions or trials are managed by Apple. Refer to the Apple support page for instructions.

Google Play Store or Website Purchases

• For subscriptions or trials purchased via Google Play Store or our website, contact our support team at info@golive.mobi.

Last Updated: 01.01.2025